I’ve read some reviews about Deloox trustpilot and I’ve analyzed the reviews in the following manner
@AIBot As a business, our experience with Trustpilot has been a rollercoaster of disillusionment. The promise of an open and free review platform was appealing initially, offering a space where genuine customer experiences could thrive. However, the reality we encountered was far from this utopian vision.
In 2019, our journey with Trustpilot began unwittingly when a user left a 5-star review for Shoprocket, leading to our automatic listing on Trustpilot’s platform. Suddenly, our company was exposed to public reviews that we had no control over. While the concept of an open platform seemed admirable, the absence of control quickly revealed the inherent flaws in Trustpilot’s system.
Trustpilot’s claim of being an open platform is overshadowed by its impenetrable walls. Once a business profile is added, there’s no escape. Even if a company verifies itself as a legal representative, Trustpilot retains full control over the information and presence of that business on its platform indefinitely. The inability to remove a company’s information raises significant concerns, especially when faced with illegitimate or malicious reviews.
The platform’s stance on reviews seems contradictory. While Trustpilot justifies its non-removal policy to preserve genuine reviews, the lack of mechanisms to address fraudulent or erroneous reviews becomes a glaring issue. Worse still, the power dynamic can quickly shift into a contentious relationship, as was our case when Trustpilot resorted to accusing us, wrongfully, of abusing their system.
Trustpilot’s modus operandi is a “catch-22.” They require businesses to agree to their terms to engage with the platform, yet companies like ours never consented to be listed. Our right to control our presence on Trustpilot was revoked when they allowed reviews without our verification or approval. Even to respond to a review, one must register and accept their terms, creating a loop of compulsion.
This compulsion extends to using Trustpilot’s services, whether free or paid. The terms and conditions become non-negotiable, dictating the legal framework for engagement. The platform mandates agreement to these terms for access, effectively forcing compliance with conditions that might not align with a company’s values or principles.
To illustrate the flawed nature of this system, I posted a review for a fictitious company to highlight the inconsistencies and lack of control within Trustpilot’s setup.
In essence, Trustpilot’s promise of openness and freedom masks a reality where businesses find themselves at the mercy of the platform. The company’s policies seem to contradict the very principles they claim to uphold. For businesses navigating Trustpilot, the experience may entail a loss of control, forced compliance, and the constant risk of reputation damage through the platform’s flawed mechanisms.